Shipping policy
Shipping Policy
We ship all orders from Prague, Czech Republic 🇨🇿
Processing Time
- Orders are processed within 1–3 business days
- Orders placed on weekends or holidays will be processed the next business day
Shipping Destinations
We currently ship to:
- European Union countries
- United Kingdom
- United States
- Switzerland
Estimated Delivery Times
- EU: 3–7 business days
- UK: 5–10 business days
- United States: 7–14 business days
- Switzerland: 5–10 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and the order total.
Customs & Import Taxes
Important: International orders may be subject to customs fees or import taxes. These charges are imposed by your country's customs authority and must be paid by the customer/recipient. We are not responsible for customs fees, import taxes, or customs-related delays.
If you'd like an estimate of potential fees, please contact your local customs office before placing an order.
Tracking
All orders are shipped with tracking. You will receive a tracking link by email once your order has been dispatched. The carrier and tracking details will be shown in that email.
Shipping Carriers (examples)
Carriers may vary depending on the exact destination, parcel size and chosen shipping option. Typical carriers we use:
- EU: FedEx or Packeta
- Ireland: FedEx
- United Kingdom: FedEx
- United States: FedEx or Packeta
If you have a preferred carrier for your region, please contact us before placing the order and we will try to accommodate it when possible.